From registration to payments — get clear, straightforward answers to all your Sim 2 questions right here in our Help Center.
Select a category based on your issue
Opening an account, password recovery & login issues
12 GuidesHow to deposit via bKash, Nagad & Rocket
8 GuidesHow to withdraw your winnings, processing times & limits
6 GuidesHow to claim your Welcome Bonus, cashback, and other offers
10 GuidesGame rules, betting markets & live betting guide
15 GuidesApp download, installation & technical troubleshooting
9 GuidesTwo-factor authentication, identity verification & security tips
7 GuidesResponsible betting habits, limit settings, and support information
5 Guides
The Sim 2 support team is here for you 24 hours a day, 7 days a week
Live chat is the fastest way to get help. We aim to respond within an average of 2 minutes.
For complex issues, reach out via email. You'll receive a reply within 24 hours.
Get help over the phone in Bengali, available from 9:00 AM to 11:00 PM.
Step-by-step guide to using Sim 2
Visit the Sim 2 website and click the "Register" button in the top menu. If you are on mobile, you can do the same directly from the app.
Fill in the form using your Bangladeshi mobile number. It is best to use the same number linked to your bKash or Nagad account, as this will make payments more convenient later on.
A six-digit code will be sent to your phone. Enter it in the field within the allotted time. If you don't receive the code, wait 60 seconds and click "Resend".
Create a strong password — it should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and a number.
Once registration is complete, you will be taken directly to the sim 2 dashboard. Make a deposit and start playing right away.
Only one account can be registered per phone number. Attempting to open multiple accounts may result in all of them being suspended. Please use accurate details and open just one account.
If you are having trouble logging in to sim 2, first make sure you are entering your phone number and password correctly. Keyboard language settings can sometimes cause the wrong characters to be typed, so keep an eye on that.
If you have forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered phone number — use it to set a new password.
Entering the wrong password five times in a row will temporarily lock your account. Wait 30 minutes and try again, or contact support via live chat.
Log in to Sim 2 and go to the "Wallet" or "Deposit" section.
Select your preferred option — bKash, Nagad, or Rocket.
You can deposit any amount starting from a minimum of ৳50. Enter the amount and click the "Next" button.
A payment request will be sent to your bKash number. Confirm it with your bKash PIN.
Once your payment is confirmed, funds will be credited to your Sim 2 wallet within 1–3 minutes.
If your balance hasn't appeared within 15 minutes of a deposit, contact us via live chat with your transaction ID. This issue is rare and is typically resolved quickly.
A common question we get — what's the maximum daily deposit on Sim 2? Standard accounts can deposit up to ৳50,000 per day. Verified accounts are eligible for higher limits.
There are no hidden charges on deposits — every BDT you send goes straight into your wallet. Your mobile banking provider may apply their own service fees, but that is entirely their policy.
Always deposit from your own mobile wallet. Using someone else's number can cause payment verification issues and may result in your account being suspended.
| Method | Minimum | Max/day |
|---|---|---|
| BKash | ৳50 | ৳50,000 |
| Nagad | ৳50 | ৳30,000 |
| Rocket | ৳50 | ৳30,000 |
| Bank | ৳500 | ৳2,00,000 |
Withdrawing from sim 2 is so straightforward that most members are pleasantly surprised the first time they do it. Funds typically arrive within two to five minutes of submitting a request.
From the dashboard, click on the "Withdrawal" or "Withdraw Funds" option.
Enter the amount you wish to withdraw and select your preferred payment method.
Double-check the number you are sending money to. An incorrect number means the transfer will not go through.
Click the "Confirm" button to submit your request and start the process.
Before withdrawing, make sure you've met the wagering requirements on any active bonuses. If you haven't, your withdrawal may be put on hold.
Withdrawals may be delayed for several reasons — such as incomplete account verification, unmet bonus requirements, or ongoing system maintenance.
If the funds have not arrived after 15 minutes, there is no need to panic. First, check your transaction history. If it shows "Processing", wait a little longer. If it shows "Failed", contact us via live chat.
You can submit up to three withdrawal requests per day. The minimum amount per request is ৳200.
New Sim 2 members receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 and get ৳1,000 in bonus — giving you ৳2,000 to start playing with.
If you have a promo code, enter it during registration to claim your bonus. After your first deposit, the bonus will be credited automatically — no separate application needed.
Bonus funds cannot be withdrawn directly — you must first meet the wagering requirements. Typically, you need to wager the bonus amount 10 times before it becomes withdrawable. Full terms and conditions are available on the promotions page.
Sim 2 isn't just about the welcome bonus — there are ongoing offers for regular members too. These include weekly reload bonuses, cashback offers, refer-a-friend bonuses, and extra perks for special match events.
Logging in every day earns you loyalty points, which can be redeemed for special rewards or bonus cash. Active members are also eligible to join the VIP programme, where even greater benefits await.
Each account is eligible for one welcome bonus only. Attempting to claim bonuses through multiple accounts will result in all accounts being permanently banned.
Sim 2 takes the security of your personal information and funds very seriously. That said, staying vigilant on your end is just as important. A few simple habits are all it takes to keep your account completely safe.
Avoid simple passwords like "123456" or your date of birth. Use a mix of uppercase and lowercase letters along with numbers.
Enable Two-Factor Authentication (2FA) in your settings. You'll need an OTP each time you log in, so even if someone knows your password, they won't be able to access your account.
Sim 2 will never ask for your password by phone or message. If anyone requests your password, it is a scam — please report it to us immediately.
For large withdrawals, Sim 2 may verify your identity before processing. This is done entirely for your protection. Simply upload a photo of your National ID or passport to complete verification.
KYC verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and your service experience becomes faster.
Sim 2 uses industry-standard SSL encryption. All your personal data and transactions are stored in fully encrypted form.
Sim 2's special Pohela Boishakh festive offers and deposit bonuses
When using an online gaming or betting platform, small questions often come up — where to look, who to ask. sim 2 had exactly this in mind for Bangladeshi users when building a comprehensive Help Centre where all answers are available in Bengali.
Many members feel a little uncertain the first time they use sim 2 — but once they get familiar with it, they quickly realise how easy the platform actually is. From registration all the way to placing your first bet, the entire experience has been designed with Bangladeshi users in mind.
Sim 2's Help Center includes a complete payment guide. It covers step-by-step instructions — with screenshots — for depositing and withdrawing via bKash, Nagad, and Rocket. Even if you're not used to mobile banking, the guides walk you through every step.
If you're new to Games & Sports Betting, you'll also find detailed guides on where to begin. Everything is explained in plain language — how betting works on cricket, football, and other sports, how to read odds, and what parlay betting is.
Sim 2 believes that a great gaming experience takes more than just a great platform — you also need a support team that truly has your back. That's why our team communicates in Bengali, operates on Bangladesh time, and treats every member's issue as a real problem that deserves a real solution.
If you run into technical issues — the app crashes, a page won't load, or a game freezes mid-session — don't panic. Start by checking your internet connection, then clear your browser cache or restart the app. In most cases, that's all it takes to fix the problem.
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The Sim 2 support team is always here for you. Reach us via live chat and get a response within just 2 minutes. Not a member yet? Sign up now and claim your 100% welcome bonus.