Sim 2 Privacy Policy — Our Commitment to Protecting Your Data

1 What Information We Collect

Sim 2 collects only the personal data necessary to provide you with our services — nothing more, nothing less.

The information you provide at registration is our primary data source. Additionally, certain technical data is collected automatically while you use the platform, mainly to ensure security and service quality.

2 How We Collect Your Information

Sim 2 collects your information through various methods. Each method is transparent and based on your consent.

3 How Your Information Is Used

Sim 2 uses your data only for specific, legitimate purposes — never unnecessarily. All reasons for data use are detailed below.

• Account Management: Your identity information is used to create, verify, and maintain your account.
• Transaction Processing: Your financial information is used to accurately process your deposits and withdrawals.
• Security Assurance: Device and session data are analysed to detect fraud, money laundering, and unauthorised access.
• Customer Support: Your information helps us resolve issues quickly and provide effective support.
• Personalised Experience: To recommend relevant offers and games based on your preferences and playing patterns.
• Legal Obligations: To comply with applicable laws and meet regulatory requirements.
• Responsible Gaming: To monitor your gaming behaviour, identify potential concerns early, and provide timely support.

Your data will not be used for any purpose beyond those stated above. Should a new use arise, you will be notified in advance and your consent obtained where required.

4 Data Sharing & Third Parties

Sim 2 never sells your personal data. However, in limited circumstances, certain information may be shared with trusted third parties as necessary.

• Payment Processors: Limited information is shared with payment services such as bKash, Nagad, and Rocket to process your deposits and withdrawals.
• Identity Verification Services: During the KYC process, identity document details are verified through approved verification agencies.
• Legal Authority: Data may be disclosed in response to lawful orders from courts or regulatory authorities.
• Technology Partners: Cloud service and security technology providers may access limited data under contract solely to operate the platform.

5 Cookie Policy

Cookies are used to enhance your experience on the sim 2 platform. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for keeping your login session active and running core site functions. They cannot be disabled.
• Functional Cookies: These cookies remember your language preference, theme settings, and other personal preferences.
• Analytics Cookies: Analytics cookies are used to understand which parts of the site are most visited, helping us improve our service quality.
• Security Cookies: Security cookies are used to detect fraudulent logins and suspicious activity.

You can disable non-essential cookies through your browser settings, though doing so may limit certain features on the platform.

6 Data Retention & Security

Sim 2 follows the highest industry standards to keep your data secure. Our security infrastructure is regularly tested and upgraded.

• All data transfers are secured with SSL 256-bit encryption.
• Data stored on our servers is also kept in encrypted form.
• Two-Factor Authentication is available for your account.
• Regular security audits and penetration testing are conducted.
• Automatic alerts are triggered whenever suspicious login attempts or unusual account activity are detected.
• Physical security at our data centres is maintained around the clock, 24/7.

Your data is retained for as long as your account remains active. After account closure, data may be kept for up to five years as required by law, after which it is securely deleted.

7 Your Rights

As a sim 2 user, you have important rights over your personal data. We respect these rights and always strive to respond as promptly as possible.

• Right to Access: You can find out at any time what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under specific circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Data Portability: You can download your data in a specified format.
• Right to Withdraw Consent: You may withdraw consent for consent-based data processing at any time.

To exercise these rights, email our support team at: support@sim2.click. We generally respond to your request within 30 days.

8 Children's Privacy

Sim 2 is strictly an adults-only (18+) platform. We do not knowingly collect data from or provide services to anyone under the age of 18.

• Age is verified at registration. If you are under 18, the registration process is automatically blocked.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
• If you have any concerns, parents should contact us immediately.

9 Policy Updates & Contact

Sim 2 may update this Privacy Policy from time to time. For significant changes, we will send advance notice to your registered email and update the date on this page.

Continued use of the platform following any policy update will be considered acceptance of the revised policy. We recommend checking this page regularly.

• Email: support@sim2.click
• Live Chat: Available on the platform 24/7
• Help Centre: Help Center Page